Tractive
Tractive Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Tractive has a 1.4 star rating from 25 reviews and consumers are mostly dissatisfied, citing frequent failures in live tracking and high price levels.
Key Takeaways for Future Customers
- Expect persistent customer service issues when reading Tractive reviews and plan for difficulty reaching a live person.
- Be cautious of auto-renew subscriptions and confirm renewal dates before purchase.
Negative Feedback / Risk Areas
- Repeated Tractive customer complaints about no phone support and unresponsive emails.
- Frequent refund requests after unexpected charges and billing errors.
- Device reliability problems including poor GPS updates and short battery life.
Positive Feedback
Some reviewers say the product is accurate and features like noise and light activation are useful.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Tractive has a 1.4 star rating from 25 reviews and consumers are mostly dissatisfied, citing frequent failures in live tracking and high price levels.
Key Takeaways for Future Customers
- Expect persistent customer service issues when reading Tractive reviews and plan for difficulty reaching a live person.
- Be cautious of auto-renew subscriptions and confirm renewal dates before purchase.
Negative Feedback / Risk Areas
- Repeated Tractive customer complaints about no phone support and unresponsive emails.
- Frequent refund requests after unexpected charges and billing errors.
- Device reliability problems including poor GPS updates and short battery life.
Positive Feedback
Some reviewers say the product is accurate and features like noise and light activation are useful.
Media from reviews
Jersey City, New Jersey
They stole my money and are immpossible to get a hold of. I want over 300 dollars back and cancel my subscription.
- - The company is hard to contact.
- - They charged $154.44 twice and haven't refunded it.
- - They will file with the BBB if funds aren't returned.
They are purposely impossible to get a hold of. Their business practices are criminal.
I want my money back and my account closed. They charged me twice $154.44 and are not responding. I'm filing with the BBB if my money isn't back TODAY!!!
Do not do business with them. They are awful and crooks!!!
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anza, California
Resolved: I have 6 dogs. We had Whistle which Tractive bought. I can't get the tracking device to sinc up. No personal support . Sooo frustrating. My tech friends cannot get it figured out!
No customer service! Robotic answers do not solve my problem. It said Tyler is registered, but he does not show up.
Preferred solution: Full refund
User's recommendation: I would make sure there is a live person for support before buying a tracker.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sumter, South Carolina
Your system sucks. I have to pay to talk to a damn Customer person????????
This company sucks. This company sucks.
Get a human on the damn phone and cut the crap. This company sucks.
- No customer support
Preferred solution: To talk to a damn human
User's recommendation: Get a tracker from another company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Congleton, Cheshire East
Lack of response regarding a refund
- - Tried to contact Tractive via the website.
- - Charged without warning; canceled renewal and asked for refund; only reply was December 2027 end date.
I have tried to contact Tractive on a number of occasions via their website. They took a payment from my account without any prior warning or advice that the cost had increased significantly.
I cancelled the renewal and requested a refund.
The only acknowledgement I received was on my account, to say my subscription would cease in December 2027. I have sent further requests via their website, with no response.
User's recommendation: Keep track of the renewal due dates
Melbourne, Victoria
Live tracking does not work, no location updates
- - Scammed into paying for a year.
- - Tracker stops working and won't update.
- - It shows the cat at the pools while the tracker is near.
This is ridiculous. Scammed me into paying for a year of subscription only for the tracker to stop working!
I cannot get a live position and it will not update and show me any accurate positioning.
It is saying my cat is over the road at the pools while her tracker is 2ft from me on charge. Not worth $10 let alone the $180 i paid.
User's recommendation: Find something cheaper and more reliable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of customer service contact
- - Purchased a tracker with a two-year subscription.
- - Cannot sign in; tracker ID is worn off, and there is no phone support or app guidance.
I purchased a tracker and a two-year subscription. After a while, I got signed out of the app, and to sign back in, the tracker ID is required.
The ID is printed on paper on the underside of the device, where it has now worn off.
There is no phone contact available for the company, and the menu options do not provide a description of this problem. I can't find a way to ask Tractive for the ID number of the device I'm paying to track.
- Works well
- Customer service
Preferred solution: the ID number of my tracker
User's recommendation: Device works well, prepare for no customer help. Record the ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jihlava, Okres Jihlava
Avoid Tractive if you hate automated support or expect real customer service.
- - Signed up for 2-year sub without Tractive Care.
- - The collar clip came loose; tracker lost twice.
- - Replacement arrived with device; collar missing.
I signed up for the 2-year subscription (without Tractive Care) and my experience has been extremely frustrating.
I lost the tracker twice within a few days because the clip/attachment on the collar came loose. The first time I found it, the second time it was gone.
When I ordered/PAID for a replacement device at a discounted price, I selected the extra items I needed, a new collar and the rubber attachment, but the package arrived with only the device, nothing else.
Thats when the real problem started.
There is no phone number, no direct email, and no easy way to reach a human. Everything goes through automated chat threads, and the responses I received did not seem to address what I wrote. It felt like automated or template replies, because they referred to things that didnt apply to me (for example, mentioning Tractive Care even though I dont have it).
I asked for a solution, a refund option, or at least the correct way to purchase the missing collar and attachment. I even asked for someone to call me.
No clear answer.
No human. No resolution.
Maybe something went wrong with the order, or maybe I accidentally unclicked something, but I received no invoice, nothing appears in the app, and theres no easy way to check. Warning to future customers (based on my experience): If you dislike automated systems, this may not be for you. If you expect real customer support, be careful.
If anything goes wrong, getting help can be extremely difficult. The clip/attachment may come loose more easily than expected.
Getting a clear response or human assistance has been nearly impossible for me.
The tracker itself might be good, but the after-purchase support has been one of the worst Ive personally experienced.
If Tractive actually contacts me or resolves this, I will update this review. If not, then this is the final result of my experience.
Preferred solution: Apology
Does not work
- - No customer service phone number; the help bar won't accept questions.
- - The tracker doesn't work.
- - Hours on help brochures; waste of time and money.
customer service - no phone number and I cannot even type a question in their help request bar.
Tracker does not work.
I have spent hours reading all of their help brochures.
Waste of time and money.
- Does not work
Preferred solution: Full refund
User's recommendation: do not buy
Eagle, Colorado
Mad about no customer support
I can't get any help. I am to the point of returning my tracker but can't get any address to return it. I am losing money every day but can get no help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grangemouth, Falkirk
Appalling there is no contact number for help.
I require technical help, their Q&A does not answer it.
I require technical help, their Q&A does not answer it.
User's recommendation: Do not buy from them.
Tampa, Florida
Late delivery
- - Ordered clip for large dog tracker; site unresponsive.
- - Email and invoice issues; system says wrong.
- - Wants tracking update; help links unresponsive.
. Ordered clip for large dog tracker.
Nov22 2024. web site has no response .give same email and invoice number as is on my invoice, they says its wrong email and invoice number. other links on help section do not respond. just wanted an update on tracking.
*** nylon ratchet strips are tougher. If I don't get my clip, will get refund through fraud.
Only $12.79 but not giving it away. limtinsy@***.com
User's recommendation: pray
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOn the positive side they sent me an RMSA number for a return. On the Negative they have now charged me three times for the same item tht I have not returned yet. And no one responds to my quieryy
- - No response on my credit refund.
- - I'm charged twice more, paying three times for one returned product.
- - I'm afraid to contact them online again.
Why don't they respond? I was happy with their previous products, but now there is no response to give me credit back.
Instead, they are charging me twice more, so now I've paid three times for one product I am sending back!
I'm now afraid to contact them online again. What the heck!
- Product is excellent
- No customer rep by phone and no online rep crdtrtn knowlege
Preferred solution: Full refund
User's recommendation: BE CAUTIOUS. product is excellent.Service is TERRIBLE! No phone representative and apparently no one with knowledge is available on line either. I cannot trust they will credit me properly and feel I should now report them for fraud with my card company..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edmonton, Alberta
I cannot get any help for my cat tracker. Every time I try I get 'error' or not secure. but I can get into the 'selling' website
I am having problems with my tracker and can't get hold of ANYONE for customer service on line or by email.
User's recommendation: They make it easy to buy, you can always buy BUT try to get customer service and you Can't. Not by emaile , not online and not with mobile.
Ashburn, Virginia
Always has some problem.
trying to find my dog. I either get waiting for the network (what network) or weak signal.
. Do not rely on this product
User's recommendation: try something else
Fulham, Hammersmith And Fulham
Very differ cult to cancel my resent payment and get refund for subscription that i dont want
could not cancel payment online, to get refund for payment that i did not order. There also are no phone lines for customer support.
User's recommendation: watch out for auto subscription
Chicago, Illinois
Poor Replacement policy, BAD humans
2 years into a 5 year contract they changed their rules and don't care. They have no use for paid customers, only new victims
User's recommendation: choose better company
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